Frequently Asked Questions (FAQ)

Select a practitioner and click 'Book appointment'. You'll see available time slots in real-time and can choose a suitable appointment — as video, phone or in-person consultation. You'll receive a confirmation email with the option to export the appointment to your calendar.

PhytoConnect monitors connection quality in real-time (bitrate, latency, packet loss). If the connection fails or quality drops below a threshold (e.g., consultation under 3 minutes), a refund is automatically offered. You can also manually request a refund — the support process is fully digital.

When booking, your card is authorized but not charged. Payment is only released after the consultation is completed. If cancelled within the cancellation period (default 24 hours), the hold is released. Each practitioner can set their own no-show fee. Payment via Payrexx — TWINT, credit card, PostFinance and more.

Tarif 590 is the billing tariff for complementary medicine in Switzerland. Practitioners with a ZSR number can create invoices directly in Tarif 590 format — including Swiss QR bill. The invoice can be submitted via supplementary insurance. Please check with your insurer which therapy types are covered.

Every practitioner goes through a multi-step verification process: GLN number (Global Location Number) and ZSR number are checked via official registries. Additionally, a KYC identity check with document upload is performed. Only after successful verification is the profile publicly visible with a verification badge.

After every consultation, you're asked for feedback — not just stars, but structured: Technical quality (video, audio, connection with emoji rating), treatment experience (Did you feel heard? Was the advice clear? Would you book again?) and optional comments. Problem tags (e.g., 'Lag', 'No audio') help us improve the platform.

Data protection is our highest priority. All data is encrypted in transit (TLS/HTTPS) and at rest. Video consultations are end-to-end encrypted (WebRTC P2P — no data through third-party servers). We comply with the new Swiss Data Protection Act (nDSG) and EU GDPR. Two-factor authentication (2FA) is available for all users. The platform is prepared for the upcoming Swiss eID.

The platform is fully available in German, French, Italian and English — including all email notifications. When searching for practitioners, you can filter by those who speak your preferred language.

Yes, appointments can be cancelled free of charge within the cancellation period (default 24 hours). Exact conditions vary by practitioner and are visible on their profile. In case of no-show, a fee may apply — depending on the practitioner's policy (no fee, partial or full charge).

Yes — 2 minutes before your first consultation, a short preparation starts automatically: camera test, microphone test with audio level meter, speaker test and connection test. You'll also receive practical tips (quiet spot, good lighting, have questions ready). The preparation can be skipped or permanently disabled.